Urban Angel

Decent enough place to eat but it falls short on two categories:

Service: not good enough..on a slow afternoon we had to literally chase the waiting staff to get drinks..

Price: Overpriced for what it you get..

Oh Urban Angel, what's happened to you? We used an itison voucher for afternoon tea at the Hanover St branch at the start of January and after that experience I don't think we'll return. What sort of filling would you expect in your finger sarnies? Coleslaw and cucumber? Tomato and lettuce? I don't think so. Except that's what we were given...oh, and some chewy smoked salmon that was duly spat out. Now I know that they had just reopened after the new year break, but still, could they not have found a bit of ham? Or some roast beef, or egg and cress...? Lazy, lazy, lazy. Onto the sweet things, and two of the biscuits we were given were rock solid and would have required a hammer to break into them. Admittedly some of the cakes were pretty tasty, but unfortunately it just wasn't enough to compensate what was a really shoddy afternoon tea. No member of staff came over to ask if we were enjoying our food, and as we had already paid for it via itison, we just upped and left. Shame on you Urban Angel!

Visited Hanover branch for 3rd time today. As expected was mega busy, but knowing how good the food was we were happy to wait the 15 mins to be seated. The food was great as usual - super fresh and we were served quickly.

Had to come on and comment tho re the customer service for other tables: one next to us had to return dish as included ingredient they couldn't eat and they had to chase up the waitress to ask where it was as didn't reappear. The table diagonal from us had to chase up on their desserts which never appeared. And the best example was the table opposite us who were seated and reading their menus, but were then told to leave and wait back in the queue at the door as apparently they were not first in the queue and other people waiting complained they got taken first. It seemed a genuine mistake re what 'queue' the couple were at and they seemed quite embarrassed and shocked to be told to leave the table. Surely seating customers is a restaurant's responsibility? Couldn't the restaurant have offered the customers at the door a free coffee for the mistake made by the restaurant? Amateur customer service Urban Angel! Our customer service was friendly and efficient until we finished and had to chase up for the bill (this is the 3rd time we had to do this), however I felt overall the customer service for other tables was so bad I had to come on here and comment! Busy or not get your act together!

All of us at urbanangel, especially our brilliant pastry chef Hubert Lamort, were very dismayed to read Leena’s comment about our homemade, organic New York style baked cheesecake.

At urbanangel we take enormous pride in the fact that we source the best natural, fair-trade, organic ingredients to make all of our cakes, pastries and desserts ourselves, fresh and in-house every day.

Hubert and his assistant arrive at 4.30am each morning to lovingly make all our natural, handmade baking, which we believe is outstanding and worth this commitment. Our pricing reflects the quality of our ingredients, is excellent value and a world apart from mass produced, factory products. This distinction is exactly what is valued by our customers.
We believe this continued dedication to making so much ourselves is what is exciting about urbanangel, and the trust our customers have in our integrity is at the heart of urbanangel.

There are of course legal regulations in place to prevent businesses making claims for organic, homemade, and sourcing that are not true, and as a responsible business we take this very seriously. We are very careful about traceability and transparency of all of our products and use all of these terms faithfully and responsibly, without exception.

I was so happy when I found the organic urban angel, just of broughton street and on hanover street. However to my disappointment I was in costco about a week ago and found their "organic" american style baked cheesecake, also known as lawler's new york style cheesecake 1.7kg. So taking the lawler's new york cheesecake home I popped round to the urban angel and purchased a slice of their organic version, there was no difference. Keeping in mind a portion of the organic cheesecake with one ball of orgainc ice-cream costs £5.50, where as the 16 slice new york cheesecake comes in at only £10.49, working out at only 65p a slice.
I was gutted, especially as the food was very good, but after being ripped of for the cheesecake, I would rather spend my money elsewhere!